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Problem with Tapo L510E

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Problem with Tapo L510E

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Problem with Tapo L510E
Problem with Tapo L510E
2022-11-09 10:34:07
Model: Tapo L510E  
Hardware Version: V2
Firmware Version: 1.0.9 build 220526 rel. 203202

Hello!

 

Day 06/10 I bought 2 TAPO bulbs:

Model: L510 Series
Hardware Version: 1.0
Firmware version: 1.2.2

On 27/10 I bought 2 more:

Model L510
Hardware Version: 2.0
Firmware version: 1.0.9 build 220526
rel. 203202

The first 2 worked perfectly with the tapo app, Alexa and the switches I have at home.

While the last 2 do not want to work with home switches, but only with TAPO app, Alexa.

 

any tips? 

 

regards

Ale

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3 Reply
Re:Problem with Tapo L510E
2022-11-29 06:22:45

  Hi @alec.t 

Thank you for reaching out to the community and srry for the delayed response.

For ' While the last 2 do not want to work with home switches'

- Do you mean the bulb does not respond when you manually press the switch on and off? 

 

  • Please avoid use the smart bulb with a dimmer switch
  • Try a different light fixture for the bulb and see the bulb works in a different lamp?
>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Problem with Tapo L510E
2022-12-01 12:51:13

HI  @Solla-topee 

 

thank you for the answer.

 

"- Do you mean the bulb does not respond when you manually press the switch on and off?" YES!

 

I haven't a dimmer switch and tried a different light fixture for the bulb and the bulb doesn't works in a different lamp.

 

I changed the two lamps HW 2.0 with two lamps HW 1.0 and everything works fine.

 

regards

 

alessandro

 

 

 

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#3
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Re:Problem with Tapo L510E
2022-12-01 13:05:59

 Hello  @alec.t 

Thank you very much for the test and reply. 

If the bulb does not power on when you test it in multiple lamps, the certain bulb should be defective.

Please try to reach our local customer service to check the device warranty.

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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