Tapo Camera c200 showing greenish live
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I am using Tapo C200 with version 2.0 and firmware 1.1.19
I am getting Greenish picture in the camera live and recorded video.
I tried reboot of the device but didn't work
Attached below the picture of recording
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Update on Feb 6, 2024.
Hi All,
The problem is solved when using the latest official Tapo app, and you can go to the Google Play or App Store on your phone to download and install the latest Tapo app.
If the camera's Live View image is abnormal, you can refer to the tips in the link below to troubleshoot.
What to do if the Tapo Camera image color is abnormal?
Best Regards
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Hi @Sarav2023
Thank you for reporting this problem.
For Android users, if your Tapo camera LiveView displays a green shadow after updating to Android 13 (or the system version is already Android 13), below Tapo Trial APP should be helpful.
For any user who has experienced this problem, you can comment below with the model and Android version of your phone, a description of your case, and let us know how the Tapo trial APP works for you.
If the problem is solved by the Tapo trial APP, you can send a feedback email to support.forum@tp-link.com with the subject ' [Forum ID 595066] Problem description + Tapo device model+ Model and system version of the phone ', provide your TP-Link ID in the email. We'll record the information and make sure you will receive the update as soon as possible once the official APP is released.
If the problem still exists with the Tapo trial APP, please collect the debug log and send it to us, the team would like to further assist.
Please follow the steps below to export the log using Tapo Trial App:
1. Use Tapo Trial App to try to reproduce the problem.
2. After the problem is reproduced, go to APP> Me>About, tap the Tapo icon at the click 10 times on the About page, (if it requests storage permission, please agree), and the log will be imported to the mobile phone directory-TPLINK folder (if there are more logs, time It will take a long time, please wait for the end of Loading).
3. Open the mobile phone file manager to find the folder, and send all the files in the folder to us.
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@Wayne-TP Thanks a lot for the quick response.
This app is working and has resolved the issue.
Will this app update available in Google Playstore any time soon.
Thanks and Regards,
Saravanan
Happy New Year
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The issue got solved after installing the trial app. I am using Iqoo3 with funtouch os based on Android13. This started happening only after last update.Thanks for your help.
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I have installed the trial app, but it isnt currently connecting to any of the cameras, I will re-rest when I am home and on the same internal LAN to the cameras. The older app connects to the cameras while out, but obviously has the green tint problem, I shall report back shortly.
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Sarav2023 wrote
I am using Tapo C200 with version 2.0 and firmware 1.1.19
I am getting Greenish picture in the camera live and recorded video.
I tried reboot of the device but didn't work
Attached below the picture of recording
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@Wayne-TP started facing the problem recently. The trial app is working fine can you guys send the update to the original app?
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Update on Feb 6, 2024.
Hi All,
The problem is solved when using the latest official Tapo app, and you can go to the Google Play or App Store on your phone to download and install the latest Tapo app.
If the camera's Live View image is abnormal, you can refer to the tips in the link below to troubleshoot.
What to do if the Tapo Camera image color is abnormal?
Best Regards
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I use a Samsung S24 and on 1080p setting with the latest APP it displays the green tint bar on the right side.
I managed to find a fix by going to Advanced Settings and under Display Settings > Compatible Mode. Mine was set on Hardware Acceleration and it had this problem.
Yet on my S20 FE it has no issue with being on Hardware Mode.
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Hi,
Thank you very much for your case sharing.
Usually, you can refer to the link below to troubleshoot if the camera's image is abnormal.
What to do if the Tapo Camera image color is abnormal?
If the problem remains after troubleshooting, it's recommended to start a new thread to report the new phenomenon with the following information for further help.
1. The camera's live view page that displays the issue.
2. The camera's model number, hardware, and firmware version.
3. The Tapo app version
4. The model number and OS version of the phone installed in the Tapo app.
Best Regards
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