Alarm keeps going off randomly

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Alarm keeps going off randomly

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Alarm keeps going off randomly
Alarm keeps going off randomly
2023-07-29 19:54:43 - last edited 2023-07-29 19:59:22
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.3.4

I thought it was an one off, but the alarm just randomly goes off from time to time for no apparent reason. 
I do not have Tapo Care subscription.

I don't not have the alarm setting as on for motion detection as this is used for the crib, so it's always turned off.

The issue cannot be reproduced as it just randomly turns on by self.

Yes I have the camera recording on continuous mode, but even so, the play back doesn't show any abnormalities before the alarm goes off.

 

My settings for detection & alerts: 

motion detection: On

ai detection: Off

Act. Notification: On

camera alarm: Off

Motion tracking: off 


micro card SD card: Good & recording 


Also, I have another camera that is the same model with the same settings, yet this is the only one that does this. It's really troublesome because  this is the one I use as the baby cam & without knowing when the alarm will go off, it has woken the baby up a few times! 

Is there anyway to completely shut down the alarm or find out what the issue is? I can't keep having the alarm go off scaring the baby. 
 

Thank you.

 

 

 

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#1
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3 Reply
Re:Alarm keeps going off randomly
2023-07-31 08:14:43

  @azzo 

Hi, 
Your problem may be related to the switches between the Home mode and Away mode, have you pressed the two modes on the Tapo app>Cameras page?

 

The Away mode and the Home mode are two different sets of settings for the detection feature. You can tap the button to quickly apply the preset settings to the camera when you are home or away, and the preset settings will overwrite your current settings after you press the Home or Away mode card.

 

In this case, please refer to the link below to edit the Home or Away mode and check if your problem is related to this feature.
How to edit Home and Away Mode for Tapo camera?
 

Have a nice day!

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#2
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Re:Alarm keeps going off randomly
2023-07-31 23:44:04

  @Solla-topee hi, thank you for the reply.

I don't quite understand your response in regards to the different modes.

 

Do you mean I may have accidentally pressed the away mode to override my current settings? If so, that doesn't make sense in my case since even after the alarm has gone off, I've checked the settings and the the "Camera Alaram" is still switched to off. 
 

Additionaly, if that was pressed by accident, would it not apply to all cameras? However, none of the other cameras' alaram have ever gone off. 
 

Thank you.

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#3
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Re:Alarm keeps going off randomly
2023-08-01 11:35:23

  @azzo 

Hi,

We have reported the issue to tech support, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

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#4
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