Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

< All Threads

Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Pattuso

2023-11-13 16:39:42 - last edited 2023-11-28 11:16:40

Posts: 3

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2023-11-13

Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

2023-11-13 16:39:42 - last edited 2023-11-28 11:16:40

Tags: #Installation #Device Connectivity

Model: Tapo P100

Hardware Version:

Firmware Version: 1.5.5 Build 20230927 Rel. 40646

As suggested in the help, I connected my P100 plug to my cell phone hotspot and updated the firmware to 1.5.5 Build 20230927 Rel. 40646. After resetting the plug, and trying to connect it to my Eero router, it's not successful. I have another P100 plug that was connected successfully with no workaround.

Any idea how to fix this issue please?

1 Accepted Solution

Pattuso

LV1

2023-11-27 15:12:21 - last edited 2023-11-28 11:16:40

Posts: 3

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2023-11-13

Re:Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)-Solution

2023-11-27 15:12:21 - last edited 2023-11-28 11:16:40

@Wayne-TP

Apologies for this issue, it seems that I was pausing the network from my Eero router to the plug. All good now.

Recommended Solution

4 Reply

Wayne-TP

2023-11-15 09:40:30

Posts: 3872

Helpful: 710

Solutions: 1071

Stories: 12

Registered: 2020-06-23

Re:Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

2023-11-15 09:40:30

@Pattuso

What's the error message you receive? What's the led status of the P100 when the error occurs?

Did you create any access control (blacklist/ whitelist/ parental control) on the router?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Pattuso

LV1

2023-11-15 11:26:04

Posts: 3

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2023-11-13

Re:Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

2023-11-15 11:26:04

@Wayne-TP

The LED is solid orange.

Wayne-TP

2023-11-16 08:30:25

Posts: 3872

Helpful: 710

Solutions: 1071

Stories: 12

Registered: 2020-06-23

Re:Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

2023-11-16 08:30:25

@Pattuso

Can you share the exact model of your Eero router?

As for this case, we would like to escalate it to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Pattuso

LV1

2023-11-27 15:12:21 - last edited 2023-11-28 11:16:40

Posts: 3

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2023-11-13

Re:Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)-Solution

2023-11-27 15:12:21 - last edited 2023-11-28 11:16:40

@Wayne-TP

Apologies for this issue, it seems that I was pausing the network from my Eero router to the plug. All good now.

Information

Helpful: 0

Replies: 4

Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

Tapo plug P100 is connecting to the hotspot of my cell phone but not to the home router (Eero)

Information

Voters 0

Tags