LED Light Strip Won't Turn Off !
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Hi
I have an issue with one of my led light strips which won't turn off at all, either via the app or when pressing the control button. I have tried to reset it but still it remains on and it turns to red when the lights are supposed to turn off.
How do I fix this issue?
Thanks
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Do you have a spare controller? Try to switch to a new one.
Where is the light strip attached? Metal cabinets, wood cabinets, tile walls?
How did you reset it? Refer to this instruction to ensure the steps are performed correctly. How to Reset Tapo Light Strip
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Please factory reset the device for a try. Is your other light strip also the Tapo L900? Use their controller on this light strip for testing.
It's not a common issue. If the problem disappears after replacing the controller and the problem occurs on another tapo light strip when the controller in question is connected to them, this is a hardware failure of the controller. In this case, please contact the retailer or local TP-Link support to proceed with the warranty.
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