1) Your TP-Link ID or cloud account;

I already inform in that post.

 

2) The model number of your Tapo Camera and its MAC address;

TAPO C200v2

28:87:BA:A8:DB:6F

 

3) The model number of the host router;

ASUS RT-AX3000

 

4) How often the problem happens and how to recover from it;

It is not possible to view the camera remotely.

“This smart device can only be controlled locally.”

 

The problem has been occurring permanently for 2 months now, it worked for about 1 year.

 

5) Whether you have tried all the suggestions listed as above or not. If so, what are the results?

Here's what was tried:

 

1. Set DNS 8.8.8.8 on the router.

2. The hardware reset was performed.

3. The SD card has been removed.

4. SD card has been formatted, new hardware reset done.

5. Enabled debug logs (I can send them as an attachment)

6. Home mode and away mode were tried, without success.

7. An attempt was made to switch ISPs.

8. Connections were monitored via tcpdump directly from the router in order to debug, there were several NTP connection attempts, but I did not see DNS connections.

9. The Tapo account password does not have special characters.

10. A new tp-link account without special characters has been created.

11. The firmware was updated to the latest, the current one is 1.3.9 Build 231019 Rel.38052n(4555)

12. Remote connection was attempted with different SIM card companies and different ISP.

13. The current network topology is router ASUS RT-AX3000(192.168.86.1) => TAPO C200v2(192.168.86.240). - I don't use extenders.

 

I tried to attach debug.txt file, but I got the message "Failed to upload."

Below are some debug logs:

 

[2023-12-04 02:15:09][40;31m[ERROR][0m[cloud-service] ubus_get_link_status_cb(341): long link established but device is not bined; link_status: 2, bind_state: 0

 

[2023-12-04 02:15:11][40;31m[ERROR][0m[cloud-service] ubus_get_link_status_cb(341): long link established but device is not bined; link_status: 2, bind_state: 0

 

[2023-12-04 02:15:13][40;31m[ERROR][0m[cloud-service] ubus_get_link_status_cb(341): long link established but device is not bined; link_status: 2, bind_state: 0

 

[2023-12-04 02:15:15][40;31m[ERROR][0m[cloud-service] ubus_get_link_status_cb(341): long link established but device is not bined; link_status: 2, bind_state: 0

 

[2023-12-04 02:15:17][40;31m[ERROR][0m[cloud-service] ubus_get_link_status_cb(341): long link established but device is not bined; link_status: 2, bind_state: 0

 

[2023-12-04 02:15:19][40;31m[ERROR][0m[cloud-service] ubus_get_link_status_cb(341): long link established but device is not bined; link_status: 2, bind_state: 0

 

[2023-12-04 02:15:21][40;31m[ERROR][0m[cloud-service] ubus_get_link_status_cb(341): long link established but device is not bined; link_status: 2, bind_state: 0