This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I have a Tapo system in my holiday home with a central hub H200, a camera C500 and 4 smart sensors, T310. I use the Tapo app and suddenly everything went offline. I have other devices in the holiday home so I know internet is working and the power is on.
Any ideas ?
Caption
Hi,
Please help confirm the following information for the reported case.
1. What's the model number of the router in your holiday home? Whether other non-Tapo devices in the holiday home are connected to the same Wi-Fi network as the Tapo devices? (For example, some devices may connect to a 2.4G network, and some may connect to a 5G network.)
2. Are the Tapo C500 and H200 connected to the router directly, or an AP/RE between them?
3. How about the LED status on the Tapo C500 and H200? Are you able to control them in the local network?
Best Regards
Helpful: 0
Views: 289
Replies: 2
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
