Solla-topee wrote

  @gleegum 

Hi,

If you can't Pan the Tapo camera:
1. Go to the camera's Device Settings>Pan & Tilt page, tap the Pan & Tilt Correction button to reset your camera to the default position, and check if the camera will Pan or Tilt then.
2. Touch the camera with your hand and Pan or Tilt the camera manually and check if the camera will Pan or Tilt. If not, check if there is something on the camera that prevents the camera from Pan.

Best Regards

  @Solla-topee 

Thanks for replying, I did all the things you suggest with no luck. I do hear the motor moving inside the camera but no panning movement.