C225 camera. Starlight Mode not working after update.
C225 camera. Starlight Mode not working after update.
The camera has been setup to auto update and after updating to firmware 1.0.28, the starlight mode sensor stopped working. The night mode is unusable as the IR sensor reflects off the window and all I can see is the glare of the reflection.
The Starlight and IR modes have been intermittently working at night. This evening the Starlight Mode was working then it stopped working and everytime I turned on privacy mode the starlight mode activates and I could see the street then the screen goes bright white and the display is reflected by the camera and a bright light can be seen in the live view reflection on the window from the top of the camera.
The Starlight Mode will not turn on. I rebooted the camera via the Tapo app. I then power cycled it. formatted the sd card and removed and re-added the camera, I have changed all settings to test but no fix. I turned on Infrared Mode and then switched back to Starlight Mode. Still the Starlight Mode or IR will not work. This is very frustrating since it was working so well. Could it be a buggy update? Or a faulty camera. I do not see an option to put the camera into day, night, auto mode. Day time the camera is working fine and it goes into the night mode automatically and it intermittently goes to reflected from window and is not useable and now it has totally failed in night mode.
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Hi,
The Tapo C225 V2 does have a highly sensitive starlight sensor so the description on the box is ok.
The camera will switch between starlight mode and infrared mode automatically according to the light conditions in the environment, it's unable to force to use the starlight mode on the camera, however, you can select the "Close"/"Near" option on the Night Mode settings/Night Vision Distance page to use the invisible IR light on the camera to avoid the reflected from the window.
The starlight mode works when the Tapo C225 selects the Auto mode on the Live View page, and the starlight mode works in low-light conditions, if there is no light in the environment, the camera works in the Infrared mode.
On the Tapo C120, turning on/off the Night Boost option means to use the starlight sensor or not, and it allows you to enable or disable starlight mode.
Near View in the Viewing Distance page means using invisible infrared lights. Far View means using visible infrared lights for farther night vision distance.
White Light settings refer to how to turn on the spotlight when the camera works in the Night mode.
Best Regards
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