I also have an issue with C210 PTZ.

I made the same settings at suggested. However, either it does not work, or crashes the camera when trying to pan or tilt (i.e. it reboots). Very rarely it works and then after a few tries again it crashes or stops responding.

I have three Tapo C210 on fw 1.3.11 and all behave the same.

My setup:

- Cameras are disconnected from the internet (through a vlan).

- ONVIF is enabled

- Videos (main/sub stream) are being recorded and viewed on blue iris with no issue.

- PTZ is not functional as stated above.

- Blue Iris is v5.7.9.4

Any help is appreciated.

Hi,

Thank you for your prompt reply.

1. Yes, it works through the official app.

2. I tried another app (to my knowledge, VLC does not support PTZ). I used iSpy for testing, and it exhibited the same behavior: the camera may move once or twice in one direction, but then it crashes and reboots.

I discovered that if I enable internet access for the cameras (by disabling the firewall rule that prevents them from connecting to the internet), it starts working flawlessly on both Blue Iris and iSpy.

When I re-enable the firewall rule (disconnecting the camera from the internet), it continues to function for a while, but after rebooting the camera, it returns to its unstable PTZ condition.

This leads me to believe there is a bug that needs addressing. Specifically, it seems that ONVIF PTZ functionality is dependent on the camera's internet connectivity, which shouldn't be the case—it should work locally.

I understand that the initial design of these cameras is intended for cloud connectivity and use through the Tapo official app. However, many users, including myself, chose this specific product line for its local ONVIF support. This feature is crucial for privacy reasons, in my opinion, and I appreciate the effort TP-Link's developers have put into it.

How can I report this bug?

Thank you!

  @Solla-topee 

Many thanks for following up