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Problems restarting C510W camera

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Problems restarting C510W camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problems restarting C510W camera
Problems restarting C510W camera
2024-05-16 05:34:19
Model: Tapo C510W  
Hardware Version: V1
Firmware Version: latest

Hi,

We've recently bought the C510w camera and after few days it disconnected from wifi and refused to connect back even after restarting it.

I've decided to try to restore it to factory setting, but now I can't even set it up as my phone (same phone I used in past) can't see the Tapo_Cam_XXXX wifi.

The LED is blinking green and red (switching from green to red).

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3 Reply
Re:Problems restarting C510W camera
2024-05-17 07:03:47

  @MatejV 

Hi,
You can refer to the instructions below to troubleshoot if you fail to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

Please help confirm the following information if the problem remains.
1. The test results of the above steps.
2. Please press the reset button for 10 seconds to factory reset the camera, and then check if you can see the default SSID.
3. Please search for the default SSID with different phones, tablets, or laptops, then check if it will appear.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Problems restarting C510W camera
2024-06-03 06:36:32

Hi,

sorry for the delay, I was having issues navigating the forums.

After calling technical support they recommended returning it, so we did that.

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#3
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Re:Problems restarting C510W camera
2024-06-04 08:35:28

  @MatejV Don't worry and thank you for the updates.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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