Troubleshooting What To Do If Tapo Smart Action (Automation/Shortcut) Doesn't Take Effect
Smart Action (Automation/Shortcut) Doesn't Take Effect
Troubleshooting Tips
Smart Action, a feature that facilitates automation and shortcuts between TP-Link Tapo/Kasa smart devices. Occasional issues like automation/shortcut failure or delays may occur due to network connectivity or configuration settings. To help with these issues effectively, we have outlined corresponding troubleshooting steps below. If you are faced with Smart Action/Automation non-functional or abnormal issues, you can find the step-by-step instructions in this article to get your concerns around.
Case 1. Smart Action/Automation Doesn’t Take Effect At All
1. Check whether the Automation rule is enabled in the Tapo/Kasa App.
2. Ensure you can control your devices stably with Tapo/Kasa App remotely, such as when using cellular data.
3. Double-check the Effective Time settings of the automation.
• If you set Time as a Trigger:
Re-sync time zone in the Tapo/Kasa App: Tap Me -> Tap Tapo Lab in Tapo/Tap Settings in Kasa -> Tap Location and Time to re-sync the Location and Time Zone
• If you set Geofencing as a trigger:
a. Turn on Precise Location and select "Always" location permission for Kasa/Tapo App. How to turn on Precise Location
b. Ensure mobile devices can receive good GPS signals. It’s better go to outdoors with a clear view of the sky.
c. Turn off the power-saving mode on your mobile device. If your mobile device is power-saving, apps using GPS signals may not provide data in real-time.
d. If Tapo/Kasa App has been added to the Sleeping Apps list on your smartphone, remove it.
• If you use Tapo T310 or T310 as the trigger device, refer to this article: Smart Action: T310/T315 Temperature or Humidity Automation Doesn't Take Effect
Case 2. Smart Action/Automation Takes Effect Intermittently or with a Delay
1. Make sure the smart devices online stably and you can control them fluently with Tapo/Kasa App without apparent latency.
2. Make sure the smart device receives a strong signal. Relocate the smart device closer to the network source if the signal is weak.
How to check the signal strength of Tapo/Kasa device?
• For Tapo H100/H200: Tap the device in the App -> Tap the gear icon on the top right corner -> Network Connection -> Tap the signal icon to check the Signal Strength value (RSSI rate)
• For other devices: Tap the device in the App -> Tap the gear icon on the top right corner -> Tap Device Info -> Tap the signal icon to check the Signal Strength value (RSSI rate).
| Strong: more than -50 dBm
Note: the signal is too weak when it is less than -70dBm, and it is likely to cause a disconnection problem. |
3. If the issue persists despite a strong signal strength, please try to change the router 2.4GHz WiFi channel to 1, 6, or 11 and fix the channel width as 20MHz.
