Pink screen

Pink screen

Pink screen
Pink screen
2024-07-06 09:01:53 - last edited 2024-07-12 03:38:43
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 2.0. 4 Build 230829 REL 39900n

Brand new PTZ installed, and within a week it started relaying pink hues or black and white images with just a little pale green color depicting leaves. 

There is obviously something amiss with the ir, so how do i fix this? 

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#1
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1 Accepted Solution
Re:Pink screen -Solution
2024-07-08 11:22:55 - last edited 2024-07-12 03:38:43

  @ToPDaWg 

Hi,
You can refer to the instructions below to troubleshoot and check if it helps.
What to do if the Tapo Camera image color is abnormal?
Best Regards

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#2
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Re:Pink screen -Solution
2024-07-08 11:22:55 - last edited 2024-07-12 03:38:43

  @ToPDaWg 

Hi,
You can refer to the instructions below to troubleshoot and check if it helps.
What to do if the Tapo Camera image color is abnormal?
Best Regards

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#2
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Re:Pink screen
2024-07-12 11:25:45

Try resetting the camera or updating the firmware. If that doesn't work, contacting Tapo Maintenance support might be the best option. Hope it gets fixed soon!

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