C310 farrrrr too sensitive

C310 farrrrr too sensitive

C310 farrrrr too sensitive
C310 farrrrr too sensitive
2024-09-16 04:35:19 - last edited 2024-10-17 06:18:40
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.3.11

I'm getting too much alerts.

 

I've set all settings to minimum,  I've used activity zones, but it's still alerting on car driving past in the street.

 

Please can you assist before I return this camera.

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#1
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1 Accepted Solution
Re:C310 farrrrr too sensitive -Solution
2024-09-18 12:16:56 - last edited 2024-10-17 06:18:40

  @Sammy1234 

Hi,
If you still have the camera and are willing to troubleshoot the issue, please refer to the instructions below to check if the suggestions help.
What to do if the Detection feature is not working on the TP-Link Camera?
 

Please confirm the following information if the problem remains.
1. Go to the camera's Device Settings > Detection page, and send me the enabled detection types pages and the activity zone page.

2. Can you share a video showing the event false triggers the camera's detection feature?

 

Best Regards

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#5
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6 Reply
Re:C310 farrrrr too sensitive
2024-09-16 04:46:35
The activity area is completely ignored, and does not work.
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#2
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Re:C310 farrrrr too sensitive
2024-09-16 15:19:00 - last edited 2024-09-16 15:20:42

Is there any help available @Solla-topee  I like the camera BUT detection is not working and I need this function to work reliably.

 

Is there any firmware you can send to fix this ?

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#3
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Re:C310 farrrrr too sensitive
2024-09-17 11:32:31
ok, then I shall send this camera back to the seller and go Reolink
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#4
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Re:C310 farrrrr too sensitive -Solution
2024-09-18 12:16:56 - last edited 2024-10-17 06:18:40

  @Sammy1234 

Hi,
If you still have the camera and are willing to troubleshoot the issue, please refer to the instructions below to check if the suggestions help.
What to do if the Detection feature is not working on the TP-Link Camera?
 

Please confirm the following information if the problem remains.
1. Go to the camera's Device Settings > Detection page, and send me the enabled detection types pages and the activity zone page.

2. Can you share a video showing the event false triggers the camera's detection feature?

 

Best Regards

Recommended Solution
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  0  
#5
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Re:C310 farrrrr too sensitive
2024-09-18 12:48:59
I still have the camera. How can i send the info to you? Please send me an email to andre.samuels@gmail.com i can reply
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#6
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Re:C310 farrrrr too sensitive
2024-09-19 12:03:08

  @Sammy1234 

Hi,
You can upload the pictures and video to your cloud server(such as Google Drive), generate a link to download them, and send me the link via a private message.
You can also contact the local team via email with the problem description, pictures, and video for further assistance.
Best Regards

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#7
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