Hi, when I try to download my sd card video clips I get the message " unable to download clips, your phone is not connected to the same network as your camera" the problem is that camera is connected by wire, and ofc my phone is connected to a Wi-Fi, how to deal with this situation ?
Hi,
Currently, you can download the video recordings from the camera's SD card only when the phone and the camera are on the same network. If they are under the same network but you see the reported message, please check:
1. Is the phone connected to the same router as the camera? For example, the camera connects to a router by a cable, and the phone connects to the same router's Wi-Fi.
2. Test if you can ping the camera's IP address on the phone. If they are connected to the same router but unable to ping each other, check if the router has enabled the AP isolation feature.
Best Regards
Hi,
Currently, you can download the video recordings from the camera's SD card only when the phone and the camera are on the same network. If they are under the same network but you see the reported message, please check:
1. Is the phone connected to the same router as the camera? For example, the camera connects to a router by a cable, and the phone connects to the same router's Wi-Fi.
2. Test if you can ping the camera's IP address on the phone. If they are connected to the same router but unable to ping each other, check if the router has enabled the AP isolation feature.
Best Regards
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