Tapo C410 detection issue

Tapo C410 detection issue

Tapo C410 detection issue
Tapo C410 detection issue
2024-11-21 19:15:23 - last edited 3 weeks ago
Model: Tapo C410 KIT  
Hardware Version: V1
Firmware Version: 1.0.21

Hello

 

i have Tapo c410 camera. Detection don't work when the app is not active.

 

I try to improve wake up sensibility to 10 : no change.

 

when I try to start the sensibility test, I don't see any white led or sound.

 

detection and notification work only when the app is active.

 

can you help me please ?

 

regards

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#1
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2 Accepted Solutions
Re:Tapo C410 detection issue-Solution
2024-11-25 07:37:34 - last edited 3 weeks ago

  @OmbreFR 

 

May i know how is your Tapo C410 installed? The recommended installation height for the camera is between 2 to 3 meters, with a downward tilt of 20°.  Make sure camera's motion sensor is level with the ground as well. 

 

When conducting range detection, please try to move laterally in front of the lens instead of moving directly toward or away from the camera.

How to test the detection range of Tapo battery camera
 

 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Tapo C410 detection issue-Solution
3 weeks ago - last edited 3 weeks ago

@Wayne-TP 

 

Hello,

 

I replaced the camera. The new one works perfectly, so I deduce that the previous one had a technical problem with the camera's motion sensor.

 

Regards

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#3
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3 Reply
Re:Tapo C410 detection issue-Solution
2024-11-25 07:37:34 - last edited 3 weeks ago

  @OmbreFR 

 

May i know how is your Tapo C410 installed? The recommended installation height for the camera is between 2 to 3 meters, with a downward tilt of 20°.  Make sure camera's motion sensor is level with the ground as well. 

 

When conducting range detection, please try to move laterally in front of the lens instead of moving directly toward or away from the camera.

How to test the detection range of Tapo battery camera
 

 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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  0  
#2
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Re:Tapo C410 detection issue-Solution
3 weeks ago - last edited 3 weeks ago

@Wayne-TP 

 

Hello,

 

I replaced the camera. The new one works perfectly, so I deduce that the previous one had a technical problem with the camera's motion sensor.

 

Regards

Recommended Solution
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  1  
#3
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Re:Tapo C410 detection issue
3 weeks ago

  @OmbreFR 

 

Thank you for sharing the updates on your case. Glad to know your concern has been resolved now!

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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