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C410 detects and records while mobile app is open but didn't do anything when I close the app

C410 detects and records while mobile app is open but didn't do anything when I close the app

C410 detects and records while mobile app is open but didn't do anything when I close the app
C410 detects and records while mobile app is open but didn't do anything when I close the app
2024-12-18 08:12:29 - last edited 2024-12-27 03:53:07
Model: Tapo C410  
Hardware Version:
Firmware Version: 1.0.21

Hi,

I have started using my new C410 camera and in overall I am very satisified with product but one thing I cannot solve is that once mobile app is open everything works fine (detection, recording sample videos, notification on mobile app etc). But once I close the app nothing happened till the moment I open app again. 
I went through all settings, changed sensitivy to 10. Did I missed something or that feature is paid? 

Best regards.

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#1
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1 Accepted Solution
Re:C410 detects and records while mobile app is open but didn't do anything when I close the app-Solution
2024-12-19 09:58:35 - last edited 2024-12-27 03:53:07

  @yale 

Hi,
The problem may be related to your camera settings and the actual events. Please confirm the following information for the reported issue.
    1. Please go to the Tapo app > camera's Device Settings > Battery Status > Working Mode page, which mode is selected?

    2. Please go to the camera's Device Settings > Detection > Wake-up Sensitivity page, what's the sensitivity value?

    3. Please send me a picture of the camera's Device Settings > Detection page. 

    4. Please log in to the Tapo app > camera's Live View page, then try to record a video manually on the live view page showing the event/person that can't activate the camera to work when the app is closed. Then send us the video for analysis.

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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Re:C410 detects and records while mobile app is open but didn't do anything when I close the app-Solution
2024-12-19 09:58:35 - last edited 2024-12-27 03:53:07

  @yale 

Hi,
The problem may be related to your camera settings and the actual events. Please confirm the following information for the reported issue.
    1. Please go to the Tapo app > camera's Device Settings > Battery Status > Working Mode page, which mode is selected?

    2. Please go to the camera's Device Settings > Detection > Wake-up Sensitivity page, what's the sensitivity value?

    3. Please send me a picture of the camera's Device Settings > Detection page. 

    4. Please log in to the Tapo app > camera's Live View page, then try to record a video manually on the live view page showing the event/person that can't activate the camera to work when the app is closed. Then send us the video for analysis.

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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Re:C410 detects and records while mobile app is open but didn't do anything when I close the app
2025-03-12 09:30:57

Hi  @Solla-topee , I'm now encountering the exact same problem since a few days ago. Previously it was working fine.

 

1. High performance mode

2. 10

3. Detection settings:

detection settings

4. Is there a way I can share the video privately with you? It's a recording of myself waving in view of the camera. 

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#3
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Re:C410 detects and records while mobile app is open but didn't do anything when I close the app
2025-03-13 06:42:44

  @GrumpyKat 

Hi, 
1. You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
 

2. It's recommended to test the camera's activity detection zone refer to the following instructions. Ensure the event occurs within the activity detection zone, otherwise, the event may not be able to wake up the camera, and then camera won't detect and record the event.
Detection Range Test: test the activity detection zone of the Tapo Battery Camera

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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