Tapo app - camera auto reboot function gets deactivated
Tapo app V3.9.102
I turn on the auto reboot function for the cameras, and after restarting the app, it gets to off by default.
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The situation discussed in this thread is not a common issue, and no problem has been identified.
For the user who experiences a similar issue with the Tapo app, such as some settings not being saved, here are some suggestions that might help.
1. Make sure the phone has stable network connection when adjusting smart device's settings. Disable VPN or ad-blocker apps if any.
2. Verify whether the smart device is online and whether the remote management is functioning properly. If the smart device has disconnected from cloud, it cannot be controlled remotely (e.g. when using cellular data). For this issue, refer to the suggestions here in Case 2. Cannot use the Tapo app to control my smart devices
3. Perform tests with different phones or tablets to rule out issues with specific mobile devices.
4. If there are no issues with the above, please reproduce the problem and submit feedback to the support team within the Tapo app, including the app logs for further analysis. How to get the log of Tapo app
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What's the model and system version (Android/iOS) of your phone?
Does this happen every time you restart the app? If the problem can be reproduced, please make a screen recording and share the video here. *Upload the video to your cloud drive and send a link.
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Thank you for getting back to me.
I'm running iOS 18.3.1 on an iPhone 14.
I tried to reproduce the issue, and I've noticed that when I'm connected to my local network via WiFi, the auto reboot button is active (ON).
But when connected via mobile data (5G), the auto reboot button is deactivated (OFF).
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Does this occur on all the cameras? Or a specific device? What's its model, hardware, and firmware version?
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Yes, all the cameras. C225 V2 and C110 V2. All have been updated to the latest firmware version.
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Please reproduce the problem then submit an app log in the app. How to get the log of Tapo app
To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
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- Report Inappropriate Content
The situation discussed in this thread is not a common issue, and no problem has been identified.
For the user who experiences a similar issue with the Tapo app, such as some settings not being saved, here are some suggestions that might help.
1. Make sure the phone has stable network connection when adjusting smart device's settings. Disable VPN or ad-blocker apps if any.
2. Verify whether the smart device is online and whether the remote management is functioning properly. If the smart device has disconnected from cloud, it cannot be controlled remotely (e.g. when using cellular data). For this issue, refer to the suggestions here in Case 2. Cannot use the Tapo app to control my smart devices
3. Perform tests with different phones or tablets to rule out issues with specific mobile devices.
4. If there are no issues with the above, please reproduce the problem and submit feedback to the support team within the Tapo app, including the app logs for further analysis. How to get the log of Tapo app
- Copy Link
- Report Inappropriate Content
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