Camera continually goes offline
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Camera continually goes offline
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Registered: 2015-06-18
2015-06-18 02:19:01
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Camera continually goes offline
2015-06-18 02:19:01
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Region : Ireland
Model : NC200
Hardware Version : V1
Firmware Version :
ISP :
Hi, I've just got the NC200, but I'm finding that frequently when I try to access it, I get the message that the camera has gone offline.
Turning the router off, then on again, resolves the situation, but obviously I can't do this when I'm away from home.
Is there anything I can do to prevent the camera going offline so often?
Thanks.
Model : NC200
Hardware Version : V1
Firmware Version :
ISP :
Hi, I've just got the NC200, but I'm finding that frequently when I try to access it, I get the message that the camera has gone offline.
Turning the router off, then on again, resolves the situation, but obviously I can't do this when I'm away from home.
Is there anything I can do to prevent the camera going offline so often?
Thanks.
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Registered: 2015-12-20
Same here
2015-12-20 19:15:11
I have 4 cameras which I now cannot view as they have gone off line, they work again when I cycle power on them for a day or two then go offline. I'm 600 miles from them now so that's not going to happen... Signed mr not happy!!
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Re:Camera continually goes offline
2015-12-21 20:05:08
I have 6 cameras, the NC200 is the worst camera in the market.
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Re:Camera continually goes offline
2015-12-22 15:08:06
David Fernandes wrote
I have 6 cameras, the NC200 is the worst camera in the market.
Thats a little unfair.
I have 3 NC200's and 1 NC220 they worked perfectly for months until the last FW upgrade.
The camera's going offline is a worse case scenario in terms of 'having CCTV' but I appreciate that TP-Link are maintaining their product range by offering updated firmware etc.
I raised a support request with them and this morning they sent me an alpha firmware to test which I've applied to my 3 NC200's
There is a fix on the horizon.
Cheers
Luke
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Re:Camera continually goes offline
2015-12-22 22:19:35
Fine I can accept there might be issues with the upgrade, I understand you might trying to fix it and needs time but why the hell you made it not downgradeable its seems like it become in purpose, so we now have a useless ipcam network for weeks!! is there even an official announcement from tp-link? I wont wait more than a week, then I m changing my devices with another firm and wont suggest tp-link to my clients.
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Re:Camera continually goes offline
2015-12-22 22:27:13
I can't understand how this can happen and why after couple of week nothing is done ...!! we have no information, no ETA, nothing ... is like TP-Link don't working on it ...?? why do you not release the older firmware or the possibility of doing a roll back where are all working fine... I'm really confuse and don't understand why it's so long to get this fix ...!!
At least please inform us of any ETA or development on this issue ..!!!
Sorry for my bad English ...!!! I'm french..
At least please inform us of any ETA or development on this issue ..!!!
Sorry for my bad English ...!!! I'm french..
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Re:Camera continually goes offline
2015-12-23 02:17:42
Hi!I have the same issue, where can I download the last beta firmware for my NC200?Thanks
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Re:Camera continually goes offline
2015-12-23 15:05:30
ok, tech support supplied me with a beta firmware fix for NC200, seems to be working fine so far. The NC200 has not dropped for the last couple of days. monitoring the situation now
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Re:Camera continually goes offline
2015-12-23 18:54:47
smartloft wrote
ok, tech support supplied me with a beta firmware fix for NC200, seems to be working fine so far. The NC200 has not dropped for the last couple of days. monitoring the situation now
Can you please share with us
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Re:Camera continually goes offline
2015-12-23 19:10:55
this last FW really sucks! could anyone share the fix please?
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Please send me the Alpha / Beta firmware
2015-12-24 10:41:29
I have just emailed you the details on mine - Forgot the region is New Zealand (see the email associated with this account)
I would really like the alpha firmware if poss as I'm going on holiday in 2 days which is exactly what I have the camera for!!!!
Matt
I would really like the alpha firmware if poss as I'm going on holiday in 2 days which is exactly what I have the camera for!!!!
Matt
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2015-06-18 02:19:01
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