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Tapo C310 stopped recording video

Tapo C310 stopped recording video

Tapo C310 stopped recording video
Tapo C310 stopped recording video
Monday
Tags: #Motion Detection #Recording
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.51

Hi,

 

C310 stopped recording. Card is formatted. Manually taken photos are stored in memory. Schedule is ok and I'm receiving notifications about movements. 

 

Playback shows no recordings.

 

What may be the issue? How to fix it?

 

BTW. Hardware v1 works properly.

 

Thanks.

Ryszard

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Re:Tapo C310 stopped recording video
Yesterday

  @Teron 

Hi,
For the reported phenomenon, please confirm the following information for further analysis.

 

  1. On the camera's Device Settings > Storage & Recording page, please ensure the Local Recording option is enabled, and then please send me the screenshots of the Local Storage page and the Recording Schedule page.

 

  2. What's the model number and capacity of the SD card inserted into your camera?

 

  3. Please send me a screenshot of the camera's Live View > Playback & Download > Playback > SD card page.

 

  4. Try to remove the SD card from the camera, connect it to your PC via an SD card adapter, and then check if you can find the video recordings on your PC.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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