Hello TP-Link Support,

 

I am experiencing a persistent issue with my Tapo cameras.

 

I own five (5) Tapo C520WS cameras, and all of them are experiencing the exact same problem.

 

After rebooting any camera, the live view works normally for a period of time. However, after some time, the live stream stops and the Tapo application displays the following message:

 

"It looks like you've reached your device limit for playing this video."

 

Important notes:

 

- The issue affects all five cameras, not just one device.

- The problem has existed since the cameras were first installed.

- The issue was present before integrating the cameras with a Hikvision NVR through ONVIF.

- Rebooting the camera temporarily restores the live view, but the problem eventually returns.

- The issue occurs repeatedly on all cameras.

- The cameras are connected via Ethernet (wired connection).

- The problem appears even when only a single mobile device is being used for viewing.

 

Camera Information:

 

- Model: Tapo C520WS

- Hardware Version: V2.0

- Firmware Version: [Please insert current firmware version]

 

Since the same issue is affecting all five cameras, I would like to know whether this is a known firmware issue, a Tapo Cloud/account limitation, a session management problem, or another known defect.

 

Please advise on the recommended solution.

 

Thank you.