Smart plug hs100 suddenly disconnected from wifi

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22 Reply

LV2

2020-11-07 09:36:11 - last edited 2020-11-09 03:45:46

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Registered: 2019-04-12

Re:Smart plug hs100 suddenly disconnected from wifi-Solution

2020-11-07 09:36:11 - last edited 2020-11-09 03:45:46

@Cineview Hi!!! Its in the Wifi router configuration (in the Wireless section normally).

After months of use after toggling to Fixed Channel, the plugs only disconnected once (before that, they disconnected almost everyday).

Best regards!!!

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#23

2021-06-16 07:45:47

Posts: 13344

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Registered: 2020-05-19

Re:Smart plug hs100 suddenly disconnected from wifi

2021-06-16 07:45:47

You may need to contact router support to change the Wi-Fi channel & a lower channel width on 2.4Ghz WiFi and see if plug becomes stable.

Please also make sure your plug is the on the latest firmware (Kasa app-- settings-- firmware update) and make sure Kasa app version is up to date.

Here is how to change channel and channel width settings on tp-link router:

#25