@Solla-topee Solla-topee wrote Hello @Aln77 From your description it could be a hardware defect on the unit, it is suggested to contact the retailer or local support to check device warranty. May I...

This is the second plug in a space of 6 months that will not go off now. I can turn it off on the app or on the side button but the power stays on which is infuriating. I have done the reset by...