Hi @ZdenekM Have you tried to run a continues ping test on your PC? (like ping 8.8.8.8 -t) In normal case a double NAT could slow down the Online detection because your WAN default gateway will...

Hi @Unnamed.m3 To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230306436,...

Hi @aurevo It looks like EAP653 Mesh (which is auto-enabled) made some conflict with the controller. Please help me check the 5Ghz channels that your EAP653 are using, are they DFS channels like...

Hello @Unnamed.m3 ， May I know if the issue occurs after an upgraded firmware? How many clients have this issue? What exact model number are they? Does the problem only occur during the router or...

Hello @Eric2022， May I know the WAN IP address of ER7206 when this issue occurs? What is the WAN connection type on the ER7206? Is it Dynamic IP? It is likely that the ER7206 is not getting the...

Hello @aurevo, Sorry for any trouble caused! To precisely locate the issue, please tell us more details as follow: 1. How many EAP653s do you have? How did you connect them? 2. Please provide your...