@LQueen Hi, thanks for posting question here. Does your modem have wireless function or is it a modem router actually? The easiest test is to connect PC to your modem directly when the internet...

@tuosar1 Hi, thanks for posting question here. Sorry that we failed to understand your question. It seems about loggin into the web UI. If it is about cloud account, it is suggested to refer to this...

@lyzen Hi, thanks for posting question here. I am afraid the Wi-Fi part is broken and the router is defective. You may contact retailer or local support to confirm warranty.

@MoKa77 Hi, thanks for posting question on our community. You may check other advanced settings on the router. Or take factory reset on the router and check again. Does the issue happen on your phone...

@Waterfox Hi, thanks for posting question on our community. Archer BE800 supports Homeshield instead of Homecare. You may refer to the official page to know more about our Homeshield.

@MaaZaaa Hi, thanks for posting question here. 1.0.6 is a little old, it is suggested to upgrade firmware to the latest.