@Rodrigo. As far as i know, tapo care only records motion detection clips, it can't record 24/7. Since you have the motion detection disabled, you can see why there is no cloud video.

@MIK013 I have a C310 and one of the screws is missing as well! (Found it eventually though) Sent an email to support and they provide me the parameter, diameter: 2.2mm, length: 4mm Hope it helps!...

@Ronata28 It's normal that different hardware device has different firmware version.

@igvaram You may have broken the device. The device should be powered on all the time during the update. Edit: Found the manual and notice that the blinking green indicates Camera updating. Perhaps...

@ngcc It should be fine, the rated adapter output is 9V/0.6A. https://www.tp-link.com/en/home-networking/cloud-camera/tapo-c210/#specifications But i'll recommend use the original power adapter or...

@tbang They have a video about how to mount the camera, thought it might be helpful for you. https://www.tp-link.com/support/faq/3251/ You may need to consider whether these two installation methods...