@rcarlucci if you provide tp link the Mac address for the camera they can push the update, otherwise easiest thing to do is remove the camera from the app and set it up again.

@Wayne-TP cameras can be reset from the app, poor advise saying to reset by removing the cover and pressing the reset button as quite often the cameras require a ladder to access!

@StephanRichi the camera can be reset via the app by deleting it, I've had the same issue on 4 out of the 7 cameras I've got. Don't waste your time using the factory reset button on the camera.

@George76 been going on for months, doubt its going to be fixed anytime soon

@Craven the camera can be reset via the app by deleting it, I've had the same issue on 4 out of the 7 cameras I've got. Don't waste your time using the factory reset button on the camera.

@Atheos it's a known fault, only way to fix is to reset (deleting it via the app) but then you'll have to put all your settings back on