Spotlight always on

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Spotlight always on

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
55 Reply
Re:Spotlight always on
2023-10-30 18:17:23 - last edited 2023-10-30 18:17:37

  @MohammedU_123 I have done it but again the same....

So it is firmware problem as it seems..

When the 1.08 firmware will be available?

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#43
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Re:Spotlight always on
2023-10-30 18:20:01

  @Craven the camera can be reset via the app by deleting it, I've had the same issue on 4 out of the 7 cameras I've got. Don't waste your time using the factory reset button on the camera. 

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#44
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Re:Spotlight always on
2023-10-30 18:20:36

  @George76 been going on for months, doubt its going to be fixed anytime soon

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#45
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Re:Spotlight always on
2023-10-30 18:21:10

  @StephanRichi the camera can be reset via the app by deleting it, I've had the same issue on 4 out of the 7 cameras I've got. Don't waste your time using the factory reset button on the camera. 

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#46
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Re:Spotlight always on
2023-10-30 18:30:41

  @MohammedU_123 yes, i hvae tottaly 32 cameras installed... 

on 3 different accounts.

The reset is done in the app..

Waiting for new firmware TPLINK! :)

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#47
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Re:Spotlight always on
2023-10-30 19:00:51

  @Wayne-TP cameras can be reset from the app, poor advise saying to reset by removing the cover and pressing the reset button as quite often the cameras require a ladder to access! 

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#48
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Re:Spotlight always on
2023-10-31 03:56:36 - last edited 2023-10-31 04:00:17

  @MohammedU_123 @George76  

Hi, 

We have beta firmware for the Tapo C320WS V2 to solve the issue that the spotlight is permanently on and have posted the solution here.

If you want to try the beta firmware, please send me the MAC address of the Tapo C320WS V2 with the issue via private message, I'll then send the firmware to your camera via the cloud server, and you can update the firmware via the Tapo app.

You can go to the Tapo app>camera's device settings>device info page to find its MAC address.

Best Regards

 

 

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#49
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Re:Spotlight always on
2023-11-13 23:07:01

  @Solla-topee Hi, just sent you a private message.

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#50
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Re:Spotlight always on
2023-11-14 05:43:08

  @rcarlucci 

Hi, 
The latest official firmware (1.0.10 Build 231102 Rel.66223n) for the Tapo C320WS V2 has solved the spotlight on issue, since we released the official firmware gradually, some of the cameras may not receive the new firmware. 
Do you mind waiting for the new firmware patiently, and updating it to check if it helps?
Best Regards

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#51
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Re:Spotlight always on
2023-11-14 19:49:35

  @Solla-topee thank you for your reply =)

I would wait for the update, but with the light on, there's a chance of the camera being stolen or broken (I live in Brazil). This light attracts a lot of attention from people passing by on the street. Is there any way to force the update?

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#52
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