@Solla-topee Thanks for your reply. I can confirm my 2.4G and 5G networks ahave different names and the only special character in their names is a dash. I can also confirm there are no firewalls or...

Had to change my modem, so my wi-fi network now has a new name and password. I've reset the Tapo camera and removed it from my devices in my mobile app, and now I'm trying to set it up again. The...