@JGJ_GEEK For sales-related questions like this, we recommend consulting your local dealer or distributor—they’re the most reliable source for accurate information.

@Manjunath_M Thank you for your post. When you say the feature “doesn’t work,” what exactly happens? Could you provide more details so I can help troubleshoot? Are any external devices connected to...

@Danielteuschl For the situation you described, we’ll need to examine the configuration file, the device’s Device Info, and the running log to determine the root cause. Could you tell us how often...

@mdede Please confirm whether this issue only appeared after you upgraded to this firmware version.Try downgrading the firmware to isolate the problem. Have you tested with different client ? When...

@McHP This model has been discontinued and is no longer available for sale. If the NVR and Windows Vigi client can play the video normally, we recommend using those tools for playback.

@JoshControl Based on the issue you reported, we have arranged local testing; this may take some time. I will update you as soon as there is any news.