Thank you for the follow up! I found the issue, the email account used for the initial config was not the same I used on my DECO app... fixed by reinstalling with the right one!!

@David-TP Thanks for your reply. I setup both DECO app and tp-link.com with the same email account. The same was used to configure my wifi mesh. As I've read on the forum to fix the issue and get rid...

Thanks @Porkshanks , in my case the portal only prompts for password (not for user), but it does not recognise the credentials working fine for my account in DECO app (which is the one I...

Thanks for the reply Porkshanks, but I've tried and it does not recognise my credentials. Any way to do it from DECO app?

Hello I'm having the exact same issue with my already configured Deco mesh, even reinstalling deco app, regenerating account credentials (just in case), IOS app tells me to start from scratch all the...