@Fabien31 Thank you very much for the feedback. Please go to Deco APP>Overview>three lines on the top>help>contact us>suggestions and add the APP log. Then our senior engineers will help you fix this...

@Tintami Hi, I would like to forward your case to the senior engineers. Could you please send me a private message about the TP-Link email ID for the Deco APP as well as the MAC address of the main...

@Firstimer Hi, I see your Deco M5 is online at the moment so I support you have got your issue fixed already? Did you also set up Deco M5 as an access point but want to replace SingTel issued router...

@awon Hi, I see that your devices are all offline now and normally when the LED is red, it is not supposed to get internet. Did you confirm the Ethernet connection is fine? Can I have a picture of...

@Takanson Hi, Thank you for your update. Could you please send me a private message about the TP-Link email ID for the Deco APP and the MAC address of your main Deco?

@TomerA Hi, yes, you can do that.