@xpatze85x Hi, Did you still have the same issue? May I know who is your internet service provider and was this modem given by the provider? Could you please send me a private message about the MAC...

@deco9 [Solution] Parental control does not block YouTube We used to have some feedback that parental control on Deco does not block YouTube, after troubleshooting with some users, we have confirmed...

@Quocvu Hi, thank you for the feedback. Please go to Deco APP>Overview>three lines on the top>help>contact us>suggestions and send us the APP log. Later our senior engineers will follow up on your...

@Jimjimjim Hi, Would there be any error message when PC could not access NAS via \\Nas-name? and Can I have a picture of it? By the way, if the PC is wired to the ISP router as well, are you able to...

[Troubleshooting]Ethernet not working on Deco, but Wi-Fi works. Occasionally there is feedback that the Ethernet connection from the 2nd port of the main Deco did not work but the wireless connection...

@Dexter87 Hi, no. you don’t have to set up Deco to be in the access point to get the Ethernet connection work. And please refer to the troubleshooting below to get more help.