@JohnChong978 Hi, is your current hardware version V3 which you could see on the bottom label? Have you ever checked with the DSL service whether the DSL quality is stable? On the log, I guess you...

@JohnChong978 Hi, may I know how long have you had the modem and when did this issue start? And Did you update the open WRT firmware?

@AmrTerra Hi, I noticed that the 5ghz link speed on the device is only 150m/s, which is quite slow. Did all your mobile devices have a slow link speed when connecting to 5ghz of VR600? And have you...

@Darnok Hi, thank you for the update. Sorry for the delay. I have forwarded your case to the senior engineers and please check whether you could receive any email. As for how to restore the...

@Ayrhead Hi, since you mentioned the ”lost” units are red on the APP, how about the LED lights on them? Since I have seen some cases that Deco units are actually working fine but they are offline on...

@Ayrhead Hi, Did all the Deco P9 wirelessly connect to each other? When the P9s were disconnected, would their LEDs turn red? And when you said” The only one that never drops out is the main router”,...