@LiranETN Hi, Sorry for the delay. I think the disconnection might also be caused by the wireless backhaul and maybe when the Ethernet backhaul failed to work, the wireless backhaul is pretty weak to...

@AD42 Hi, Deco M9 plus is ok to block YouTube. And I see that your Deco is Deco M9 Plus-V2-1.2.11 and the latest firmware is 1.5.1 now. Please try to update to the latest firmware first: Deco M9...

@tiroshy Hi, have you tried swapping the power adapter to have a look? If still the same, please hold the bottom reset pinhole for 1s. Unfortunately if still no luck, it’s time to contact the shop...

@Hurtbig Hi, here are some possible reasons: 1. The Xbox had been configured static IP address before. 2. The Ethernet cable might be broken. 3. If it is connected to the main Deco, please check...

@nieldv Hi, I would like to follow up on your case by email, and could you please help me check the following details: 1. How often did the disconnection repeat within a day? 2. Would turning off the...

@DBroek Hi, here are some suggestions: 1. use a different Deco as the main Deco in case the specific hardware might have some issue; --if still the same, please help me check the following details:...