@Josh168 Hi, do you mean Deco PX50? Please note that Deco products that supports powerline/PLC backhaul can only build the PLC Backhaul connection with other Deco products that adopt the same...

@Doublesixguy May I know the LAN speed when you connect the same computer to your new router? If the router speed is much higher than the powerline adapter, please install tpPLC utility and check the...

@MarkW123 Hi, please try different wall sockets and try factory reset again, if still no change, I am afraid the extender is defective now, it is recommanded to contact the retailer or local support...

@Pablo-23_ Do you mean you need to connect the extender to a new network or a new router? If so, please reset the extender to factory defaults by holding reset button until all LEDs turn on...

@sssphil Thanks a lot for the update! Glad to hear that you've resolved the problem.

@123456781 Hi, currently, only the EU version has started to ship, the available time will vary in different countries. It is recommended to pay attention to the local official website and also...