@Kiwifruit Sorry I did not receive any information. I even checked our email system but no results. You can send them to me again via private message. You can click the icon of my account and Message...

@Crad20 Hello, you mentioned that it is not working, do you mean that the smart plug won't turn it on or off randomly in the whole week? Does it keep the original status? Cause it happens randomly....

@Amadeaus You are welcome. Glad to help you. If need more help, be free to let us know.

@Toy Try to format it again and replug it into the SD card slot on the camera; you can repeat it for several times; we have received such feedback that the customer figured it out by doing it....

@Lars_G Thanks for your updates. We tested at our end, it works well though; once we fixed the image quality to HQ, it won't change no matter which wifi the phone has connected. But you do need wait...

@Kazzz Thanks for sharing, glad to hear that you figured it out. Format SD card is a good choice, and we can try different SD cards to test it. Good day.