@BaSu Considering the HS110 works well with other devices, the smart plug itself should be working fine. We can do some troubleshooting first. Is there any specific symptoms of the energy monitoring...

@thevilla Hello, what is the led status of the two HS100 after the main router booted up? How do you make them reconnect to the home network? Try to move them closer to the main router and you can...

@alanlw Hello, please check the details below first. 1. Whether the HS100 is poor contacted, such as partially loose. 2. Whether the pins contacted are rusty/have Impurities adhering to the contact...

@MikeRevitt Hello, thanks for your requesting. Could you please show us a screenshot of the power consumption page？ And what is the model number of the appliance plugged into HS110 and what is the...

@alanlw Hello, may I know what is the time zone in which HS100 locates? Any difference from your location? Please show us a screenshot of the location and time settings page. You can try to change...

@alexsp79 Hello, have you plugged any SD card into the Tapo C200? Considering the camera does not support cloud storage yet, we need use the SD card to record videos. Besides, you can go to liveview...