@anbessaw7 Hello, the request to fix the wireless channel of Deco units has been forwarded to our product department, the engineers will work on it. For now, you can reboot the WDS router to verify...

@cantping Hello, thanks for your requesting. The parental control feature makes you to block the internet access or specific website of some devices, especially the kids. While for your information,...

@DikkieDick You are welcome, glad to help you. If need more help, just let us know. Best regards.

@Superior3000 Thanks for your reply, and glad to help you. We will keep working to provide better products and customer service/support. If need more help, do not hesitate to contact us. Good day.

@Mitubhai How many smart bulbs do you have in total? Is there any error message when you lost all the bulbs? Like devices are unreachable or so? After the power cut, does the main router work...

@MisterQ Sorry to respond late; we did some tests at our lab, while we do not reproduce the same issue, instead, we can switch the cloud account normally. Try to update the OS version of your iPhone...