@MisterQ Hello, you can login out your own cloud account and login to the kasa app with your wife's account and then you can control the LB100 and HS100. Please be assured of it, multiple devices can...

@Girders What is the OS version of your cellphone? If it is iOS 13, try to restart the iPhone first; Still the same, try to change another smart phone to install the HS100. Any updates, please let us...

@MPS What is the led status of the TD-W8961N? Please ensure that you have entered the same username and password given by ISP. After you finished the configuration, please show us a screenshot of the...

@Baiden Hello, below is the instruction to setup virtual server on the Archer VR600. https://www.tp-link.com/support/faq/1748/ Please use the computer in the same network to do the tests below and...

@Mohamedbahlawan What is the led status of the TD-W9970 now? Please ensure that the DSL led is solid on, if not, please change another telephone line, or remove the splitter. Still the same, you can...

@NMKF What about the wifi led? Does it come on? You can login to th web UI to verify whether the wireless function has been enabled successfully. Or you can press the wifi button to turn it on on the...