Hi, What is the model number of the printer? With your printer connected to the Windows server 2016 directly, can you print successfully? Have you ever setup the PS310U yet? Have you downloaded the...

Hi, What is the current network topology? What is the model number of the printer also? With printer connected to the PS310U, does it work on the same network? Besides, with printer connected to the...

Hi, Our engineer will contact you via email, if you are willing to do further troubleshooting, please notice your inbox. Have a good day.

Hi, Thanks for your valued reply. May I know the model number of the Astro decoder? Meanwhile, it is suggested to disable the anti-virus feature on the Deco app and give it a go. Any updates, please...

Hi， Do you want to make DNS server in the LAN to take effect? If so, you do not have to block port 53, instead, please go to advanced-DHCP-DHCP settings to change the DNS server which is what you...

Hi, Sorry for the trouble caused, our engineer is working on it now but no solution yet. Would you please provide more details to help us to locate the issue. 1. What is the model number of your...