@pfserra Hi, welcome to the community. Can I have the firmware versions on the Deco XE75 as well as the Deco P9? Would the main Deco turn red during the disconnection? It would be helpful if you save...

@wrlee Hi, can I have the current firmware version of the Deco XE5300? If it is 1.3.1 Build 20251023 Rel. 43624, it is recommended to install the 1.4.999 beta here, which allows fixing the WAN port:...

@Pierric Hi, thank you very much for your feedback. Do you still remember the model number of Deco 4G+? I see Deco X10-4G(v2)/ Deco X20-4G/Deco X50-4G are all HomeShield models. By the way, may I...

@Maxwei Hi, can you repeat the same issue on different VPN Clients? -" It's showing connected on the Deco app, but the remote VPN Clients can't load any pages." If yes, it is recommended to send an...

@Shay80 Hi, how does your App UI look? It doesn't need to look for the exact same FAQs, and you can pick any FAQ, then scroll down to the end, and click "No, I need more help.". Best regards.

@PE1GWX Hi, sorry for the inconvenience. I saw that one of the Deco XE75 Pros is on 1.3.1, while the other is on 1.4.999? -Did you already downgrade one of them? Or did this one never get updated to...