@Pat_YY Make sure your door lock is connected to Wi‑Fi. Bluetooth only provides local access within a short range. To control the lock remotely, the device must be connected to your Wi‑Fi network....

@PhilFR The included chime is simply a ringing device, it doesn't have a built-in intercom. To answer the doorbell, you need to do it through the Tapo app. Tapo devices are managed via the Tapo app,...

@Koorosh There is a Third-Party Integration toggle in the Tapo app, you can try to enable it, see if that helps. However, please note that Home Assistant is NOT a supported third-party by Tapo,...

@Iain-B Getting a new phone will not affect your Tapo smart devices because they connect directly to your router, not to the phone. However, if you also change your Wi‑Fi settings (such as the...

@eyedoubleyou Unfortunately, there is no workaround. Tapo SubGHz devices sold in the US and the UK operate in different wireless frequencies, they're technically incompatible. You may return the hub...

@Richardsonj This should help, take a look. What should I do if Tapo smart devices keeps losing connection or going offline? For further assistance, please contact support team directly with your...