@alex__dd Try to reinstall the battery, see if that helps.

@Vitor_pc For your case, i recommend reaching out to the support team directly. Contact Technical Support

This Article Applies To All Tapo devices Issue Description Recently, we have received multiple reports from users who were unable to set up their Tapo devices. After investigating, we found that...

@randomuser64 If your network has multiple SSIDs, ensure your phone is connected to the same Wi‑Fi network as the smart plug during this step. Ensure your Tapo app is updated. You may try to delete...

@Everton-Dave187 Check this article, Case 2. Cannot make my TP-Link smart devices work with Alexa

@WGye Please make sure no VPN is enabled on your phone while using the Tapo app. If there are any ad-blockers or firewall apps, try to disable them as well, see if that helps. You can try to delete...