@PA5F1 Please share a screenshot of the error here. What's the model and Android/iOS version of your phone? You may try to do the setup with another phone. What's the app version?

@PeterPepsi Make sure your Tapo app is updated. You can try to delete and reinstall the app. Also make sure sensor and the hub's firmware are updated as well.

@HTHHTH Can you send me the mac address of your doorbell through a private message. Our support team will help to check it.

Model Number: CN24174ZX002393 Firmware version: ZNH8091M04 Hardware version: NH8091HW1.0 @PasanK @alx0101 Do you have the same 5G modem? Please enable the diagnostics mode on your camera, reproduce...

@User5254 This feature is not supported on the C520WS V1 yet. The dates indicated in the compatibility list are for reference only. For accurate information, follow the new firmware release of the...

@Rira Please send me the Mac address of your camera through private message.