@Abujamin The product model should be Tapo RV30 Max. Do you have an RV30 Max or RV30 Max Plus? If there are several floors, you can create a new map for each floor. Up to 3 maps can be saved in the...

@seh2000-25 Please verify whether the appliance is a supported type by the Tapo smart plug. Controlling an unsupported device has risks of damaging the smart plug. What types of loads can the Tapo...

@johndekeyzer Tapo C225 V2 has not yet supported Tapo hub connection (wifi backup & video storage). For the latest product updates, please follow the new firmware releases, important updates will be...

@Miroslavgl This seems like a hardware issue if the camera cannot switch to the infrared mode when manually adjusting the camera video mode to night mode. For warranty assistance, please contact the...

@Joker_1660 It seems you were on the second step of device sharing, the account options are the ones that you have previously shared devices with, not the accounts currently being shared. It is a...

@quinngarry For warranty assistance, please contact the local TP-Link support team.