HS210 Connected to WiFi, no control of lights

HS210 Connected to WiFi, no control of lights
HS210 Connected to WiFi, no control of lights
2019-01-11 21:21:48

Hi - maybe it is a wiring issue that I can't figure out, but I replicated the wiring on a single 3-way switch and replaced it with one HS210. The switch receives power, and sits on the COMMON to LOAD. An existing 3-way switch on the other ned (not the HS210 paired switch) sits on the COMMON to HOT and does not have a NEUTRAL wire.  I've seen enough examples and commentary that this works, but what I currently experience during setup and usage is:

 

1) Connects successfuly to WiFi (lights up green, then goes away), then a white circle is constant

2) When I push either switch, nothing happens - lights stay off.

3) When I use the app to activate the lights, the app shows the lights as on, the switch clicks - but the lights don't come on.

4) A few seconds later, the app shows that the lights are off, no sound from the switch - lights stay off.

 

A few comments - the HS210 is in box with 2 other switches, there are multiple neutrals (none of which were connected). I don't know if it matters which neutral I use (I oped to connect the switch directly into the whole neutral bundle, so there are 3 neutrals connected.  I tried  one individually and the outcome was the same, but hadn't tried the others.Does which neutral i use matter? (They are all on the same circuit)

 

In short - something with the wiring is not allowing the lights to come on at all, and I can't diagnose why.  Any advice or experience seeing this problem?

Does the wiring of the travelers matter? I think either can be on either terminal?

 

Thanks

 

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Re:HS210 Connected to WiFi, no control of lights
2019-01-14 23:19:13

@KSHATZ 

 

 

The neutral wire should not mater as long as its being wired to the house neutral and not a neutral of another switch.  What may be the result is the manual switch that was left in place.  I personally have a setup much like this.  One switch, the mechanical one is downstairs in my Garage, while the HS210 is upstairs next to the door, also in a 2-Gain box.  I was having issues like you described.  What i had to do to make it work is this.  Frist make sure the HS210 is off.  You will know this by the white circle light being lit.  Then go to the other switch and flip it to the opposite postion.  Now tap the manual toggle on the HS210 and see if the lights go on.  If they do you will need to keep the mechaincal switch in this postion.  

 

Best Regards

 

Carl | TP-Link Support 

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