No 5ghz
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I can't get the 5ghz to broadcast. I've reset the router to factory, enables 2.4 and 5 ghz in the router settings. I also notice that the 5ghz led on the front is not on, only the 2.4 is lit up. I attached pics of all 3 settings. I do have the dual-band selection checked to run concurrently with both 2.4 and 5...but it's my understanding even if this option is enabled I should be able to see both networks broadcasting? 
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Last thing to check would be to make sure your frimware is up to date. If it is then likely the issue is that your 5GHz radio has gone bad. If that is the case and your router is still covered by the 2 year warranty there is a possiblity we will be able to replace it. I would at that point contact our support line at 866-225-8139 so they can confrim troubleshooting and elgiblity.
- Copy Link
- Report Inappropriate Content
I did update the firmware as well so it is up to date. I purchased this from Amazon on 8/1/17...so it appears its still under warranty. I'll call the support line and check.
Thank you very much for the reply...
Regards,
Mark
- Copy Link
- Report Inappropriate Content
Mark,
Sounds good. Please let us know if there are any issues with your dealing with our support team.
- Copy Link
- Report Inappropriate Content
Did you delete my post from this forum about a similar issue? Why?
- Copy Link
- Report Inappropriate Content
@sojourn The region you registered under is New Zealand. This forum is for US customers so your thread was moved to our global support here:
- Copy Link
- Report Inappropriate Content
@spyfox I blamed my ISP, changed my surge protector, updated all my drivers, cursed windows 10 but one thing when tried connecting my phone on 5ghz it still wasn't. I was already on a latest firmware so didn't had a clue. But just then in frustration I went back to the 1st factory firmware and rolled backed from all other latest firmware updates and guess it worked like a charm again.
P.S i have a archer ac1200 a6 router but this is a ongoing dilemma for mostly all new tplink routers. Perhaps it should work for you too. Best luck.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 2104
Replies: 6
Voters 0
No one has voted for it yet.