@seadoggie With our cable modem/routers, the firmware is updated through the internet service provider. They would push the firmware to the modems for their respective customers.

 

Typically, when you activate the modem for the first time, the ISP will send the latest firmware that they have which you likely do. You can contact them and have them reactivate the modem to push the latest firmware again as a potential troubleshooting step.

 

Seems like you found the culprit of the issue, but should you have any additional questions, please do not hesisate to post.

Is this true even of modems not purchased through the ISP? I thought I saw here that they wouldn't, though of course I can't find that link now :) (Thank you for your time Tony!)

@seadoggie 

 

 

Yes, as a requirement by the ISPs any device designed to connect to a Coaxial connection on a cable service provider can only recieve updates via the provider of service.  This is why ISPs have authroized modems/gateways and why you must register the device with them before using it.  This allows the ISPs to regulate and know what is on their service.  Anytime an update is made the manufacture must send it to the ISPs to evaluate.  Once the ISP oks the frimware it is then pushed to the devices via the Coaxial cable connection.