We have several light bulbs (kb100) and a few smart plugs that were all working fine until we changed from att to charter cable - now we get the message "remote cloud send cmd failed" when trying to turn on remote and we cannot update any firmware. We have called tp link support and have had no success with them - they keep telling us to reset by turning on and off 5 times (which we have done countless times) - nothing is working. Does anyone have any suggestions?
remote cloud send cmd failed
Hardware Version: V2